Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Perishable Food Items Are Non Refundable
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
All sale items are final purchases.
Help
How will my order be delivered?
For almost the full UK, we offer nationwide delivery by courier for customers.
When will I receive my order?
Nationwide courier orders are shipped within 0/3 days – if we receive by 9am on a our “despatch days”. Despatch days for nationwide courier are Monday to Thursday. Saturday deliveries are an option, but will cost more. Orders placed by phone or email will be despatched 2-5 working days after payment is made. Please note at busy times, there may be a delay of 3-5 days over our usual despatch times. Busy times can be any Monday/Tuesday after a Bank Holiday, the festive period and during online sales. Severe weather conditions can also affect our despatch times.
In the run up to Christmas, we suspend despatches earlier in December than most companies to prevent your order being caught up in the Christmas rush of online deliveries – please plan ahead to avoid disappointment.
Important information about courier deliveries to SCOTLAND: Please note we only despatch to some parts of SCOTLAND on Monday, Tuesday and Wednesday. Some areas of Scotland incur surcharges, and are also excluded from next day delivery services.
We reserve the right to hold despatches during exceptionally warm or cold/icy weather, or if we are aware that any courier is having issues that need time to resolve. We also reserve the right to hold your order and despatch 1-2 days after any Bank Holiday, or online sale. We take this action because perishable goods are not covered by transit insurance with the majority of courier companies.
We also can hold your order upto 72 hours if your product is not frozen and fit for shipping.
If your item becomes out of stock while were picking you may occur a delay before we sub the item.
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